mayn99 Privacy Policy
This policy clearly explains how mayn99 handles and protects your personal data. Our commitment is to keep your data secure at all times.
Introduction and Purpose of This Policy
mayn99 is a platform providing digital gaming services for players in Myanmar. We are committed to protecting your personal data, and this Privacy Policy is the formal expression of that commitment.
This policy applies to anyone who uses the mayn99 website (mayn99.run) and all related services. By accessing the site, registering an account, and using our services, you are considered to have agreed to the terms and conditions set out in this policy.
This policy explains the following —
- What personal data we collect
- What purposes we use that data for
- Whether and how data is shared with third parties
- How we protect the security of your data
- What rights you have regarding this policy
We encourage you to read and understand this policy fully before using our services. If you have any questions, you can contact us at [email protected].
Types of Data We Collect
We collect only the information that is strictly necessary to provide our services. The purpose of storing data is to improve the player experience and to protect the security of our services.
2.1 Information You Provide Directly
This includes information you send to us during account registration, payments, and support requests —
Name Myanmar phone number Email address Date of birth Payment data Designated transfer number
2.2 Technical Data Collected Automatically
When you visit the website, our servers automatically record the following technical information —
- IP address (network identifier of your computer / phone)
- Browser type and version
- Mobile device model and operating system
- Pages visited, time spent, and links clicked
- Cookies and similar tracking technologies
2.3 Financial Payment Data
When you make deposits or withdrawals via KBZPay, Wave Money, or AYA Pay, payment ID numbers and payment confirmation records are stored. Full cash numbers are not stored on our servers — they are held only on the encrypted servers of the payment service providers.
2.4 Data We Do Not Collect
We never collect the following information —
- Photo or copy of National Registration Card (NRC)
- Bank card number or PIN
- Health or medical data not required for payments
- Data relating to political views or religious beliefs
Data Usage Purposes
The personal data we collect is used only for the following purposes —
3.1 Account Management
Used to create and maintain your mayn99 account, verify login, and keep gaming history records linked to your account.
3.2 Financial Verification and Payment Services
Used to process deposits and withdrawals, communicate with payment service providers, and carry out fraud prevention. Data verification is performed to strengthen security when handling deposits from as low as 10,000 Ks and withdrawals with a minimum of 20,000 Ks.
3.3 Service Improvement and Analytics
Used to monitor platform performance, resolve technical connectivity issues, and improve the player experience. This is work we carry out to maintain service quality.
3.4 Communication and Support
Used to connect with our team through 24/7 Live Chat support and to send important service notifications. We do not send promotional messages or contact you without invitation.
3.5 Responsible Gaming and Age Verification
mayn99 strictly enforces a policy that only players aged 21 and above may play. Data you have provided is used for verification in cases where we need to confirm that you are 21 or older, or that you are eligible to use our services.
Cookies and Tracking Technologies
Our website uses cookies to deliver a good player experience and to improve our services.
4.1 Essential Cookies
These are cookies that are absolutely necessary for the website to function properly — for maintaining login sessions, remembering language preferences, and storing security tokens. If these cookies are blocked, some services may not work properly.
4.2 Performance Cookies
These include diagnostic data cookies collected to identify where the website has issues and to resolve technical problems. These cookies do not contain personally identifiable data.
4.3 Cookie Controls
You can control cookies through your browser settings. However, please note that disabling essential cookies will mean login and payment services may not function properly.
Third Parties and Data Sharing
We do not sell, rent, or trade your personal information with any third party. However, we may share it in the following specific cases —
5.1 Payment Service Providers
We share the minimum data necessary to process payments with KBZPay, Wave Money, and AYA Pay. This is done in accordance with each payment provider's privacy policy, and by choosing these services and making a payment, you are considered to have consented to the action.
5.2 Legal Compliance and Authorised Disclosure
In matters of legal compliance, we may be required to provide data at the direction of the relevant authorities. If we are required to do so, we will notify you unless prohibited by law.
5.3 Service Operators
We may share data as necessary with companies that provide services such as website server operation and technical support. These service providers are bound by agreement to handle data only in accordance with mayn99's instructions.
5.4 No Third-Party Tracking
We do not embed third-party tracking scripts or pixels on our website for advertising display or data analytics purposes. We will not share data for any additional purposes beyond this policy.
Data Security Measures
mayn99 has put digital security measures in place to protect your personal information.
6.1 SSL Encryption
All data transmitted between the website and our servers is protected by SSL (Secure Socket Layer) encryption. You can confirm this protection by the "https://" prefix shown in your browser's address bar.
6.2 Access Control
Only staff members directly responsible for relevant matters are permitted to access player data. All data access is logged and reviewed regularly.
6.3 Data Storage Protection
Player data is stored in a secure server environment and backed up regularly. Sensitive payment-related data is stored in encrypted form.
6.4 Response to a Data Breach
If a data breach is detected, we will —
- Immediately contain and block the breach
- Notify affected players as quickly as possible
- Repair server security and take steps to prevent a recurrence
Data Retention Period
We do not keep data longer than necessary. Retention periods vary by category —
- Account data: May be retained for the period required by law after account deletion
- Financial records: Retained for an extended period for the purpose of protecting against financial disputes
- Technical logs: Typically deleted within 6 months to 1 year
- Support communication records: Retained for up to 1 year for service quality review purposes
To delete your account, contact our team at [email protected]. Please note that some data may not be removable due to legal requirements.
Your Data Rights
Right to Access
You can request to view any data we hold about you
Right to Rectification
You can request corrections to any inaccurate data
Right to Erasure
You can request deletion of your data where it is no longer required by law
Right to Object
You can object to the use of your data for certain purposes
Right to Data Portability
You can obtain your personal data in a readable format
Right to Withdraw Consent
You can request that promotional or unsolicited communications be stopped
To exercise any of the rights above, contact us at [email protected]. Our team will handle eligible requests promptly.
Protection for Those Under 21
mayn99 does not intentionally collect personal information from anyone under the age of 21. We enforce a strict policy that users must be 21 or older to use the website.
If we discover that a person under 21 has submitted data to us, we will immediately delete that data and close their account without delay.
We encourage parents or guardians to prevent those under 21 from accessing this website. For more information on this, please read our Responsible Gaming page.
Policy Changes and Notices
We may update this Privacy Policy from time to time in line with changes to our services, legal requirements, and technology.
When the policy changes —
- The "Last Updated" date on this page will be revised
- You will be notified through your registered contact details if there are major changes affecting how your personal data is used
- Continuing to use the website after any changes means you accept the updated policy
If you do not agree with any policy changes, contact [email protected] to request data deletion or account closure.
Questions About Privacy Protection
Contact Us for Privacy Inquiries
If you have questions about this Privacy Policy, want to exercise your data rights, or suspect a data breach, please contact our team right away.
[email protected]
Available 24/7 in Myanmar
Protecting your data is our top priority